Refunds and when a credit is locked
A credit is uncommitted until posts begin going out, and used once they do. Credits never expire. Here is where that line sits and what to do if a launch went wrong.
Last updated June 22, 2026Credits are meant to be straightforward, and most of the time you will never think about this. But it helps to know the one line that matters: when a credit is still yours to use, and when it has been spent.
01 · The lineThe simple line
A credit is uncommitted until posts begin going out, and used once they do.
- Buying a credit does not spend it. It sits in your balance.
- Starting a launch spends the credit and builds your plan.
- Once you begin shipping posts, the launch is underway and the credit is used.
Most of a launch is the work you do yourself, so the credit becoming committed lines up with you actually putting your product out into the world.
02 · No clockCredits never expire
There is no timer on a credit. One you buy today is just as good in three months. Nothing lapses, and you never lose a credit by waiting. Buy when you are ready, spend when you launch.
03 · Getting helpIf something went wrong
If a launch did not work as it should, we want to fix it. The most common case is a plan that failed to build, and the first thing to try is the Retry button on the launch, which re-runs the build at no extra cost.
If a retry does not help, or anything else about a launch or a purchase looks wrong, contact support with the details. We would much rather sort out a real problem than leave you stuck on a credit you could not use.
The surest way to avoid a wasted credit is to run the free readiness report first. It is unlimited and costs nothing, so you can get your page in shape before you commit a credit to launching it.